Professional terms.
📄 Professional terms
Last updated: March 31st, 2026
These terms provide general information about how services are offered through this website. They are intended to give clarity before starting therapy.
1. Scope of services
Services provided are psychological and psychotherapeutic in nature and are delivered online.
This website does not provide emergency or crisis services.
If you are in immediate distress or require urgent assistance, please contact local emergency services or a crisis support service in your area.
2. Nature of therapy
Therapy is a collaborative process focused on understanding and gradually changing patterns in thoughts, emotions, and behavior.
The work is typically oriented toward deeper, longer-term change rather than immediate solutions.
Outcomes cannot be guaranteed, as progress depends on many individual factors.
3. Sessions
Sessions are conducted online
Standard session length is 60 minutes
The frequency of sessions is agreed individually
4. Fees and payment
The current fee is € 100 per session
Payment details are provided after booking
Further arrangements are clarified directly with each client.
5. Cancellation policy
If you need to cancel or reschedule a session, please do so at least 24 hours in advance.
Late cancellations or missed sessions may be charged in full.
6. Confidentiality
Given the nature of psychological work, particular care is taken to protect privacy and confidentiality at all stages.
Confidentiality is a core principle of the work.
Information shared in sessions is treated as confidential, within the limits of applicable laws and professional obligations.
Further details are provided in the Informed Consent before therapy begins.
7. Communication
Communication outside of sessions (e.g., email) is intended for practical matters such as scheduling.
It is not a substitute for therapy and should not be used for sharing sensitive or urgent information.
8. Limitation of responsibility
This website is intended to provide general information about services.
Engaging with content on this website does not establish a therapeutic relationship.
A therapeutic relationship is established only after explicit agreement and confirmation.
9. Changes to these terms
These terms may be updated as needed to reflect changes in services or legal requirements.
10. Contact
If you have questions about these terms, you can contact:
Randy Novak / Novak Therapy.
Email: novakrandy (at) proton . me